Support
Help with any app published by SwiftCart Media Limited.
Contact support
| support@swiftcartmedia.com | |
| Phone | +43 677 63882574 |
| Postal address | SwiftCart Media Limited, Unit B, 3/F., Kai Wan House, 146 Tung Choi Street, Mongkok, Kowloon, Hong Kong |
| Response time | We reply to every message within 2 business days, usually sooner. |
| Language | English |
To help us solve your problem quickly, please include:
- the name of the app;
- your device model and operating system version (for example, iPhone 15, iOS 26);
- the app version (shown in the app's Settings or About screen);
- a short description of the problem and, if possible, a screenshot.
Frequently asked questions
How do I restore my purchases on a new device?
Open the app, go to Settings (or the upgrade screen) and tap Restore Purchases. Make sure you're signed in to the same Apple Account or Google account you used to make the purchase.
How do I cancel a subscription?
iPhone or iPad: open Settings → [your name] → Subscriptions, choose the subscription, then tap Cancel Subscription.
Android: open the Google Play Store → profile icon → Payments & subscriptions → Subscriptions, choose the subscription, then tap Cancel subscription.
Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep access until the end of the period you've paid for. Deleting the app does not cancel your subscription.
How do I get a refund?
Apple and Google process all in-app payments, so refunds are requested from them:
- Apple: go to reportaproblem.apple.com, sign in, and choose "Request a refund".
- Google Play: follow the steps at Google Play Help.
If you're having trouble, email us and we'll help however we can.
I was charged but don't have access to what I bought.
First try Restore Purchases in the app's settings. If that doesn't work, email support@swiftcartmedia.com with your purchase receipt (from Apple's or Google's confirmation email) and we'll sort it out.
How do I delete my account and data?
In the app, go to Settings → Account → Delete Account. If you no longer have the app, follow the steps on our Account & Data Deletion page.
The app crashes or isn't working properly.
- Update the app to the latest version from the App Store or Google Play.
- Update your device to the latest operating system version.
- Restart your device.
- If the problem continues, email us with the details listed above.
How do I report inappropriate content or another user?
Use the Report option next to the content or profile in the app, or email support@swiftcartmedia.com with details. We review reports promptly, normally within 24 hours, and may remove content and suspend accounts. You can also block other users from inside the app.
How do I manage notifications or permissions?
You can turn notifications and permissions such as camera, photos or location on or off at any time in your device's Settings app, under the app's name.
I have a privacy question or want a copy of my data.
Email privacy@swiftcartmedia.com. See our Privacy Policy for your rights and how we handle requests.
I want to hire SwiftCart Media for a project.
Email hello@swiftcartmedia.com with a short description of what you want to build.