Account & Data Deletion
Applies to all apps published by SwiftCart Media Limited (developer name on the App Store and Google Play: SwiftCart Media Limited).
You can ask us to delete your account and the personal data linked to it at any time. You don't need to reinstall the app to do this. Choose either option below.
Option 1: Delete your account in the app
- Open the app and sign in.
- Go to Settings → Account → Delete Account.
- Read the information shown and tap Delete Account to confirm.
Your account is closed right away, and your data is deleted as described below.
Option 2: Request deletion by email (no app needed)
- Send an email to privacy@swiftcartmedia.com with the subject "Account deletion request".
- Send it from the email address linked to your account, and include the name of the app.
- We'll reply to confirm the request is from you. Then we delete your account and send you a confirmation once the deletion is complete.
We complete deletion requests within 30 days.
Cancel your subscription first. Subscriptions are billed by Apple or Google and are not cancelled when you delete your account or the app. To stop being charged, cancel in your device settings (iPhone/iPad: Settings → [your name] → Subscriptions; Android: Google Play Store → Payments & subscriptions → Subscriptions). See Support for details.
What we delete
- Your account profile: name, email address, login details and account ID.
- Content you created or uploaded in the app.
- Your app settings and preferences.
- Analytics and diagnostic data linked to your account.
- If you used Sign in with Apple, we also revoke the app's access to your Apple Account sign-in.
What we keep, and for how long
| Data | Why we keep it | How long |
|---|---|---|
| Purchase and transaction records | Tax and accounting laws | 7 years |
| Records of fraud or abuse | Security and preventing repeat abuse | Up to 12 months |
| Backups | Disaster recovery; can't be selectively edited | Overwritten within 35 days |
| Support emails | Records of our correspondence with you | Up to 24 months |
| Anonymised statistics | Can no longer identify you | May be kept indefinitely |
Deleting some data without deleting your account
To delete specific data, such as certain content or your analytics data, without closing your account, email privacy@swiftcartmedia.com with the app name and what you want deleted. Many apps also let you delete individual items directly in the app.
Questions
For questions about deletion or your data, contact our Privacy Officer at privacy@swiftcartmedia.com or SwiftCart Media Limited, Unit B, 3/F., Kai Wan House, 146 Tung Choi Street, Mongkok, Kowloon, Hong Kong. For more detail, see our Privacy Policy.